Privacy Policy

wite. your health clinic is committed to protecting your privacy and handling your sensitive health information with the highest level of care and confidentiality. This policy outlines how we collect, use, and protect your data.

1. Collection of Information

We collect personal and sensitive health information necessary to provide investigative naturopathic care. This includes:

  • Contact details and demographics.

  • Medical history, lifestyle information, and genetic data (e.g., MTHFR/COMT status).

  • Pathology and functional analysis results and clinical notes.

2. How We Store Your Data (Practice Better)

We utilise Practice Better as our primary Practice Management Software.

  • Storage: Your digital file, including health plans and session notes, is stored on this secure, encrypted platform.

  • Security Obligations: Practice Better is compliant with HIPAA and GDPR standards, ensuring high-level encryption and security protocols to prevent unauthorised access.

3. Third-Party Service Providers (Dispensaries & Labs)

To facilitate your treatment, we share necessary information with specific third-party providers.

  • vital.ly & Ariya Health: We share your name and prescribed natural medicines with these dispensaries to fulfil your prescriptions. These providers have their own legal obligations to maintain the confidentiality of the data we provide and to use it only for the purpose of dispensing your order.

  • Pathology Labs: If we refer you for functional testing, your details are shared with the laboratory to process your samples.

4. De-identified Case Studies & Education

We are committed to the advancement of naturopathic medicine and may occasionally share clinical "wins" or case observations for educational purposes (e.g., on social media or in professional forums).

  • Anonymity: Any case shared will be completely de-identified. No names, specific locations, or identifying personal details will ever be used.

  • Consent: We will only share details of your specific health journey with your express permission.

5. Disclosure of Information

We will not disclose your personal information to any other third party unless:

  • You have given us written consent to do so (e.g., sharing a report with your GP).

  • We are required to do so by law (e.g., a court order or mandatory reporting).

6. Your Rights and Access

You have the right to:

  • Request access to the personal and health information we hold about you.

  • Request corrections to any information that is inaccurate or out of date.

  • Opt-out of any marketing communications at any time.

7. Data Security

While we take every precaution to protect your data, the transmission of information over the internet is never 100% secure. We encourage you to use secure passwords for your Practice Better Client Portal to help us keep your information safe.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: Melissa White Hello@witeyourhealthclinic.com.au